FAQ

What types of cards do you grade?

At this stage we current accept the following TCG's for grading, we'll announce new additions on our socials:

Pokemon English, Japanese & Chinese
Magic The Gathering
One Piece

Do you grade autographed cards?

At this stage we do not grade or authenticate autographed cards.

Do you grade miscut cards?

Yes, we do grade miscut cards. The process is slightly different, please reach out to our team if you need further clarification.

Can i grade with you if i live outside of Australia?

No, at this stage all orders placed with ACG must be shipped back to an Australian Address.

How long will it take to get my cards back from grading?

If you've purchased standard or bulk grading please see the top banner on our website for current turnarounds.

All express orders should be returned within the stated time frame.

Note: Turnaround times do not include shipping times.

Do you have insurance for sending cards?

ACG has several insurance options available when we return your cards ranging from $1000 to $5000. These options will be offered to you at checkout when choosing your shipping method.

Remember, purchasing insurance on our site only insures packages we are returning to you one way and are based on the provable value.
Please contact Australia Post if you need further clarification.

Please reach out if you have any questions regarding insurance and we'll do our best to assist you.

Do you grade sealed cards?

At this stage we are only grading unsealed standard TCG cards, feel free to reach out through the contact form if you would like further clarification.

Where are my cards kept while grading?

All cards held by ACG are fully insured while on our premises.
We also keep them in a safe outside of operating hours.

Can i drop off my cards in person?

You can currently drop off your cards in person to any of our partners, see our partner section for details.
Until we open our retail store in 2026 we are not able to offer direct drop-off to retail customers.

CONTACT US

Terms of Service

Agreement

1.1 These terms and conditions set forth the agreement between You and Alpha Card Grading (“ACG”) in relation to the Services. They set out our obligations as a service provider and Your obligations as a customer. Please read them carefully. 1.2 If You are using the Service on behalf of another person (e.g. a business or other entity), You represent to us that You have authority to agree to these Terms on that person’s behalf and that, by agreeing to these Terms on that person’s behalf, that person is bound by these Terms. 1.3 If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Services. 1.4 By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and ACG, even though it is electronic and is not physically signed by you, and it governs your use of the Services. 1.5 We reserve the right to modify this Agreement or its terms related to the Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also, but are not obligated to, provide notice to you in other ways at our discretion, such as through the contact information you have provided. 1.6 An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes. 1.7 Any new ACG features, tools, services, or products shall also be subject to these Terms of Service.

Services & Access to Services

2.1 We reserve the right, but are not obligated, to limit the sale or provision of our products or Services to any person, geographic region or jurisdiction at any time and on a case-by-case basis at our sole discretion, for any reason we deem necessary, and without disclosure of the reason for that decision. 2.2 All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of ACG. 2.3 We reserve the right to alter, amend, or discontinue any product or service and the way it is delivered or accessed at any time without notice. 2.4 We reserve the right to refuse any order you place with us. 2.5 We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. 2.6 Any offer for any product or service made on this site is void where prohibited by law.

Prohibited uses

3.1 In addition to other terms as set forth in the Agreement, you are prohibited from using the Services or Content for: (a) any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; (j) to interfere with or circumvent the security features of the Services, third party products and services, or the Internet. 3.2 We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

Advertisements

4.1 During your use of the Services, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through the Services. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third party. We shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party.

Accounts and membership

5.1 If you create an account on the Services, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. 5.2 You agree to keep Your login details confidential and secure and will not share them with others. 5.3 You agree to provide us with accurate and complete registration and account information and to maintain and promptly update that information in the event of any changes to ensure it is current at all times. 5.4 You agree to the ACG Privacy Notice (available here Privacy Policy) which explains how We process any personal information We collect. 5.5 We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. 5.6 Providing false or fraudulent information of any kind may result in the termination of your account. 5.7 You must immediately notify us of any unauthorized uses of your account or any other breaches of security, and, in the event of unauthorized access, immediately change your password. 5.8 We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

Suspension and Termination

6.1 You may cancel your account at any time by emailing support@alphacardgrading.com.au. At the time of cancellation, you may request any personal data stored in relation to you be permanently removed (this does not extend to information about orders, invoicing, services provided, or data which enables the services to function effectively in the future, provided these do not contain any personally identifying information about you). 6.2 We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services, and may not attempt to circumvent this in any way. We may block your email address and Internet protocol address to prevent further registration.

Billing and payments

7.1 You agree to provide current, complete and accurate purchase and account information for all purchases made using the Services. 7.2 Sensitive and private data exchange happens over an SSL secured communication channel and is encrypted and protected with digital signatures, and the Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection. 7.3 If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase.

Shipping and Freight Services

8.1 While we will endeavour to get your order shipped in a timely manner, shipping times are not guaranteed. Customers sending submissions to ACG are strongly advised to use tracked and insured shipping options for all orders. ACG does not take responsibility for any shipments until they are received by a ACG staff member at our premises. 8.2 Return insurance may be offered for an additional fee, but is not mandatory or automatic, and must be requested by you (the customer) on checkout. If return insurance is not requested you agree and accept that any losses or damages that arise once the order leaves ACG premises are not the responsibility of ACG, and is entirely at your own risk.

Third Party Services

9.1 If you decide to enable, access or use third party services be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. 9.2 You irrevocably waive any claim against ACG with respect to such other services. 9.3 ACG is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. 9.4 You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting ACG to disclose your data as necessary to facilitate the use or enablement of such other service.

Links to other resources

10.1 Although the Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. 10.2 We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. 10.3 We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Services. 10.4 Your linking to any other off-site resources is at your own risk.

Intellectual property rights

11.1 This Agreement does not transfer to you any intellectual property owned by ACG or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with ACG. 11.2 All trademarks, service marks, graphics and logos used in connection with the Services, are trademarks or registered trademarks of ACG or its licensors. 11.3 Other trademarks, service marks, graphics and logos used in connection with the Services may be the trademarks of other third parties. 11.4 Your use of the Services grants you no right or license to reproduce or otherwise use any of ACG or third party trademarks. 11.5 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. 11.6 We are and shall be under no obligation: (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

Disclaimer of warranty

12.1 You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Services is solely at your own risk. 12.2 We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. 12.3 We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. 12.4 You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. 12.5 We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. 12.6 No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Limitation of Liability

13.1 To the fullest extent permitted by applicable law, in no event will ACG be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. 13.2 To the maximum extent permitted by applicable law, the aggregate liability of ACG relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to ACG for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification

14.1 You agree to indemnify and hold ACG harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Services or any wilful misconduct on your part.

Dispute resolution

16.1 The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Australia without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Australia. 16.2 The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Australia, and you hereby submit to the personal jurisdiction of such courts. 16.3 You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. 16.4 The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Assignment

17.1 You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. 17.2 We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

Miscellaneous

18.1 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 18.2 We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected, unless required by law. 18.3 Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions that may relate to availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Services is inaccurate at any time without prior notice (including after you have submitted your order). 18.4 Whilst we have made every effort to display as accurately as possible the colors and images of products, we cannot guarantee that their depiction will be accurate, whether due to perception or computer monitor settings.

Acceptance of these terms

19.1 You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services. 19.2 The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 19.3 These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 19.4 Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Contacting Us

If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the contact form on our website or by contacting Email: support@alphacardgrading.com.au We will attempt to resolve complaints and disputes and make every reasonable effort to honour your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.

Privacy Policy

Refund Policy

Unused ACG Grading orders are eligible for refunds for up to 60 days after purchase. No refunds are available for orders 60 days after purchase, nor for any orders which have already been received by ACG's facility.

All refunds should be requested by contacting 'support@alphacardgrading.com.au'.
Please include the relevant order number, the e-mail attached to your Grading order, and your reason for requesting a refund.

All turnaround times on alphacardgrading.com.au are estimates, and are not guaranteed. No refunds are offered or will be issued for orders which do not meet their estimated turnaround times. With that said, we will always do our best to complete your order by the estimated completion time or sooner.
Regarded completed grading orders, ACG offers a complimentary re-slab service for labeling errors or significant defects -  please reach out to support@alphacardgrading.com.au or use the 'Contact' form on our website for this sort of issue.
Customer Service must be notified of orders with labelling errors or mechanical defects by the customer within 10 days of arrival to be eligible for complimentary correction services.
Regarding grades, in the event there is a difference in opinion regarding the condition of your item. Please be aware that careful analysis goes into every card we grade and we follow a strict grading guideline developed specifically by ACG. All grades are final.

Please note that ACG does not provide refund guarantees for cards rejected for reasons of Questionable Authencity, Alteration, or Evidence of Recoloring. Cards determined to meet these criteria are not eligible for refunds under any circumstance.

Privacy Policy Summary

We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the Alphacardgrading.com.au website (“Website”), and of their related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it. This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Alpha Card Grading Limited (doing business as “ACG”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Services. By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Collection of Information

When you open the Website or use the Mobile Application, our servers automatically record information that your browser or device sends. This data may include information such as your the device’s IP address and location, browser and device name and version, operating system type and version, language preferences, the webpage you were visiting before you came to the Services, pages of the Services that you visit, the time spent on those pages, the information you search for on the Services, access times and dates, and other statistics. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

Personal Information

You can access and use the Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Services, you may be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you create an account, make a purchase, or fill any forms on the Services. When required, this information may include the following: - Account details (such as user name, unique user ID, password, etc) - Contact information (such as email address, phone number, etc) - Basic personal information (such as name, country of residence, etc) - Payment information (such as credit card details, bank details, etc) - Geolocation data of your device (such as latitude and longitude) - Certain features on the mobile device (such as contacts, calendar, gallery, etc) - Any other materials you willingly submit to us (such as articles, images, feedback, etc) Some of the information we collect is directly from you via the Services. However, we may also collect Personal Information about you from other sources such as public databases, social media platforms, third-party data providers, and our joint marketing partners. Personal Information we collect from other sources may include demographic information, such as age and gender, device information, such as IP addresses, location, such as city and state, and online behavioral data, such as information about your use of social media websites, page view information and search results and links. You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Services. Users who are uncertain about what information is mandatory are welcome to contact us.

Privacy of Children

We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through the Services. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through the Services, please contact us to request that we delete that child’s Personal Information from our Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.

Use and processing of collected information

We act as a data controller and a data processor when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor. Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information. We act in the capacity of a data processor in situations when you submit Personal Information through the Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller. In order to make the Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes: - Create and manage user accounts - Fulfil and manage orders - Deliver products or services - Improve products and services - Send administrative information - Send marketing and promotional communications - Send product and service updates - Respond to inquiries and offer support - Request user feedback - Improve user experience - Post customer testimonials - Deliver targeted advertising - Administer prize draws and competitions - Enforce terms and conditions and policies - Protect from abuse and malicious users - Respond to legal requests and prevent harm - Run and operate the Services Processing your Personal Information depends on how you interact with the Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. We may also combine or aggregate some of your Personal Information in order to better serve you and to improve and update our Services. Note that under some legislations we may be allowed to process information until you object to such processing by opting out, without having to rely on consent or any other of the legal bases. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Payment Processing

In case of Services requiring payment, you may need to provide your credit card details or other payment account information, which will be used solely for processing payments. We use third-party payment processors (“Payment Processors”) to assist us in processing your payment information securely. Payment Processors adhere to the latest security standards as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Services are also in compliance with strict vulnerability standards in order to create as secure of an environment as possible for Users. We will share payment data with the Payment Processors only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries related to such payments and refunds. Please note that the Payment Processors may collect some Personal Information from you, which allows them to process your payments (e.g., your email address, address, credit card details, and bank account number) and handle all the steps in the payment process through their systems, including data collection and data processing. Where necessary for processing future or recurring payments and subject to your prior consent, your financial information will be stored in encrypted form on secure servers of our Payment Processors. The Payment Processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. We suggest that you review their respective privacy policies. We may also ask you to permit us to collect data about you from third-party providers to verify your identity, do a credit check and prevent fraud or assess risk. This helps us ensure that you are using our Services legally, that you are eligible for the Services you want to use, and to protect your data and our Services from fraudsters who may put you and your money at risk.

Managing Information

You are able to delete certain Personal Information we have about you. The Personal Information you can delete may change as the Services change. When you delete Personal Information, however, we may maintain a copy of the unrevised Personal Information in our records for the duration necessary to comply with our obligations to our affiliates and partners, and for the purposes described below. If you would like to delete your Personal Information or permanently delete your account, you can do so on the settings page of your account on the Services.

Disclosure of Information

Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our trusted subsidiaries and joint venture partners, affiliates, contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. We will not share any personally identifiable information with third parties and will not share any information with unaffiliated third parties. Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes. We may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account, and your Personal Information will likely be among the assets transferred.

Retention of Information

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, as long as your user account remains active, to enforce our agreements, resolve disputes, and unless a longer retention period is required or permitted by law up to a maximum of 120 months. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

Cookies

Our Services use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. Click here to learn more about cookies and how they work. We may use cookies to collect, store, and track information for security and personalization, and for statistical purposes. Please note that you have the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.

Data Analytics

Our Services may use third-party analytics tools that use cookies, web beacons, or other similar information-gathering technologies to collect standard internet activity and usage information. The information gathered is used to compile statistical reports on User activity such as how often Users visit our Services, what pages they visit and for how long, etc. We use the information obtained from these analytics tools to monitor the performance and improve our Services. We do not use third- party analytics tools to track or to collect any personally identifiable information of our Users and we will not associate any information gathered from the statistical reports with any individual User.

Do not Track Signals

Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your Personal Information.

Advertisements

We may permit certain third-party companies to help us tailor advertising that we think may be of interest to Users and to collect and use other data about User activities on the Services. These companies may deliver ads that might place cookies and otherwise track User behavior.

Email marketing

We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section. We will maintain the information sent via e-mail in accordance with applicable laws and regulations. In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.

Push Notifications

We may offer push notifications to which you may also voluntarily subscribe at any time. To make sure push notifications reach the correct devices, we rely on a device token unique to your device which is issued by the operating system of your device. While it is possible to access a list of device tokens, they will not reveal your identity, your unique device ID, or your contact information to us. We will maintain the information sent via e-mail in accordance with applicable laws and regulations. If, at any time, you wish to stop receiving push notifications, simply adjust your device settings accordingly.

Affiliate Links

We may engage in affiliate marketing and have affiliate links present on the Services for the purpose of being able to offer you related or additional products and services. If you click on an affiliate link, a cookie will be placed on your browser to track any sales for purposes of commissions.

Links to other resources

The Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Services and to read the privacy statements of each and every resource that may collect Personal Information.

Information Security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts. As the security of Personal Information depends in part on the security of the device you use to communicate with us and the security you use to protect your credentials, please take appropriate measures to protect this information.

Data Breach

In the event we become aware that the security of the Services has been compromised or Users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Services.

Changes and amendments

We reserve the right to modify this Policy or its terms related to the Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided. An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Services.

Contacting us

If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the contact form on our website or by contacting Email: support@alphacardgrading.com.au We will attempt to resolve complaints and disputes and make every reasonable effort to honour your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.